Refund Policy

1. Cancellations

You can cancel an order free of charge before it moves to the "Packed" stage. Once a perishable order is packed or out for delivery, it can no longer be cancelled because the items are already picked and prepared for you.

2. Damaged, missing or incorrect items

If something in your order is missing, damaged, spoiled or incorrect, please raise a request within 24 hours of delivery. The fastest way is to contact us on 94428-46068 or email finbazaarinfo@gmail.com with your order ID and a photo of the item. After review, we will replace the item on your next order or refund the amount.

3. Returns on non-perishable items

Sealed, non-perishable grocery items (such as packaged snacks, oils, household and personal care) can be returned within 7 days of delivery if the packaging is intact and the product is unused. Fresh produce, dairy, bakery, meat and frozen items are not eligible for return due to hygiene and food safety.

4. How refunds are issued

Approved refunds are issued to the original payment method. Bank and UPI refunds typically take 3–7 business days to reflect. For cash-on-delivery orders, refunds are credited to your FreshCart wallet or to a bank account you share with us.

5. Delivery charges

Delivery charges are refunded in full only when the return or cancellation is our fault (e.g., wrong item delivered, order not delivered on time). For customer-initiated returns of eligible items, delivery charges are non-refundable.

6. Failed deliveries

If a delivery cannot be completed because no one is available at the address or the address details are incorrect, we will attempt to contact you. Perishable items that cannot be redelivered may be refunded after deducting reasonable costs.

7. Need help?

Our support team is available every day. Call 94428-46068 or write to finbazaarinfo@gmail.com with your order ID and we will make it right.