This page is maintained by FinBazaar Digital Solutions Pvt. Ltd. and explains, in detail, how cancellations, returns, replacements and refunds work for orders placed on FreshCart.
Last updated: 10 September 2026
You may cancel an order free of charge any time before it moves to the Packed stage. Once a perishable order is packed or handed to a delivery partner it can no longer be cancelled, because the items are already picked, weighed and prepared for you. Orders can be cancelled from the order screen or by calling 94428-46068 with your order ID.
We may cancel an order — fully or partly — if an item is out of stock, if the delivery address falls outside a serviceable pincode, if the price or product listing carried an obvious error, if the payment is not authorised, or in cases of suspected fraud or abuse of offers. In every such case the amount paid for the cancelled portion is refunded in full and you are informed by SMS, WhatsApp or email.
Fruits, vegetables, meat and other loose items are billed on actual weight at packing. Small variations of up to 10% are normal for natural produce. If the delivered weight is lower than billed by more than 10%, the difference is refunded automatically to your original payment method or wallet.
Please check your order at the time of delivery. If something is missing, damaged, leaking, spoiled, expired or incorrect, raise a request within 24 hours of delivery (within 2 hours for fresh produce, dairy, bakery, meat and frozen items). Contact us on 94428-46068 or email finbazaarinfo@gmail.com with your order ID and a photo of the item and its packaging. After a quick review we will replace the item, credit the amount, or refund it.
Sealed, non-perishable grocery items — packaged snacks, staples, oils, beverages, household and personal care — can be returned within 7 days of delivery if the packaging is intact, the seal is unbroken and the product is unused, with the invoice available.
Not eligible for return: fresh fruits and vegetables, dairy and eggs, bakery, meat and seafood, frozen foods, cut or juiced items, opened or partially used packs, items without original packaging or labels, baby diapers and wipes once opened, personal hygiene and intimate care products, and items marked "non-returnable" on the product page.
Share the following so we can act on the first contact: order ID, item name, quantity, reason for the request, photos of the item and packaging, and your preferred outcome (replacement, refund or credit). Requests are acknowledged within 24 hours and a decision is communicated within 3 working days.
Cancellation requests are reviewed and refunds are initiated within a maximum of 3 to 5 hours from the time the request is raised. Once initiated, the amount is returned to your original payment method and is credited as per your bank's policy and processing time.
Bank processing time is outside our control. If a refund does not appear within the period stated by your bank, share the order ID and we will provide the refund reference number (ARN/UTR) for you to check with your bank.
When only part of an order is affected, only that portion is refunded. Any offer, coupon or free-delivery benefit that was applied because of a minimum order value may be recalculated proportionately on the retained items.
Delivery, packaging and handling charges are refunded in full when the fault is ours — for example a wrong item, an undelivered order, or a cancellation initiated by us. For customer-initiated returns of eligible items, these charges are non-refundable and reverse pick-up charges may apply.
If a delivery cannot be completed because nobody is available at the address, the address or phone number is incorrect, or the order is refused at the door, we will attempt to contact you and reschedule once. Perishable items that cannot be redelivered may be refunded after deducting reasonable delivery and wastage costs. Repeated refusals may lead to prepayment being required on future orders.
Discount coupons and promotional credits are not refunded as cash; they are returned as credit where the underlying order is cancelled and the coupon remains valid. Membership or subscription fees are refundable within 7 days of purchase only if no membership benefit has been used.
This policy exists to protect genuine customers. Where we detect a pattern of excessive or unsupported claims, we may ask for additional proof, require the item to be returned before a refund, or limit access to certain payment and return options. Any such action is communicated with reasons.
Not satisfied with the outcome? Escalate to our Support Manager and then to our Grievance Officer as described in our Grievance & Redressal Policy. Grievance-level complaints are closed within 15 working days.
Our support team is available every day, 7 AM – 10 PM. Call or WhatsApp 94428-46068 or write to finbazaarinfo@gmail.com with your order ID and we will make it right.
Questions about this policy?
FinBazaar Digital Solutions Pvt. Ltd — No. 52, DG Complex, 3rd floor, Tamil Sangam Road, Simmakkal, Madurai 625001.
Phone: 94428-46068 · Email: finbazaarinfo@gmail.com