This page is maintained by FinBazaar Digital Solutions Pvt. Ltd. and explains how FreshCart customers can raise a complaint, how quickly we respond, and how issues are escalated until they are resolved.
Last updated: 10 September 2026
This policy applies to every complaint raised by a customer, delivery partner or vendor in relation to FreshCart — including orders, deliveries, refunds, product quality, pricing, staff conduct, data privacy and website issues. Our aim is simple: every grievance is acknowledged, tracked with a ticket number, and closed with a written outcome.
Customers are treated fairly and courteously; complaints are handled confidentially; there is no charge for raising a grievance; and every customer has the right to escalate if the response is unsatisfactory. Complaints are recorded in our support system with date, category, resolution and closure remarks.
Please share your order ID, registered mobile number, a short description of the issue and photos where relevant. You can reach us by:
Level 1 — Customer Support: acknowledgement within 24 hours and resolution within 3 working days for routine issues such as missing items, delivery delays or refund status.
Level 2 — Support Manager: if unresolved or you are not satisfied, escalate by replying to the same ticket with the words "Escalate to Manager". A response is provided within 5 working days.
Level 3 — Grievance Officer: if still unresolved, write to the Grievance Officer (details below). Complaints at this level are closed within 15 working days of receipt, with reasons recorded in writing.
Name: Grievance Officer, FreshCart (FinBazaar Digital Solutions Pvt. Ltd)
Address: No. 52, DG Complex, 3rd floor, Tamil Sangam Road, Simmakkal, Madurai 625001, Tamil Nadu, India
Phone: 94428-46068 (Mon–Sat, 10 AM – 6 PM)
Email: finbazaarinfo@gmail.com (please write "Grievance" in the subject line)
To investigate quickly we may request your order ID, invoice, delivery address, batch or expiry details printed on the pack, photographs of the item and packaging, and bank or UPI reference numbers for payment-related grievances. We will never ask for your full card number, CVV, PIN, OTP or account password — please do not share these with anyone.
Every grievance is closed with one of these outcomes: resolved with replacement, resolved with refund or credit, resolved with an explanation, or not upheld with written reasons. Closure details are shared on your registered email or mobile number. If you disagree with the outcome, you may reopen the ticket within 15 days.
Requests relating to your personal data — access, correction, deletion or withdrawal of consent — are handled by the same Grievance Officer and answered within 30 days, in line with our Privacy Policy and applicable Indian data protection law.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If a grievance remains unresolved, you may approach the National Consumer Helpline (1915) or the appropriate consumer forum. Disputes are subject to the exclusive jurisdiction of the courts at Madurai, Tamil Nadu.
This policy is reviewed periodically and updated to reflect changes in our operations, service levels or applicable law. The latest version is always published on this page.
Questions about this policy?
FinBazaar Digital Solutions Pvt. Ltd — No. 52, DG Complex, 3rd floor, Tamil Sangam Road, Simmakkal, Madurai 625001.
Phone: 94428-46068 · Email: finbazaarinfo@gmail.com